FAQ

Good questions, honest answers.

Everything you might want to know before you start. Can't find it? Ask us and we'll answer.

Is this medical advice?

No. YinYang Well offers lifestyle, dietary and wellness guidance based on Traditional Chinese Medicine. It isn't medical diagnosis or treatment and doesn't replace your GP or specialist. If you have a medical condition or worrying symptoms, please see a licensed healthcare provider. And never stop prescribed medication without your doctor.

Who actually reviews my report?

Every Traditional Chinese Medicine (TCM) Wellness Report is written and signed off by a senior TCM physician licensed in China, at Baoputang Clinic, our partner clinic in Ningbo. These are physicians with decades of clinical experience. The Observation Reading is different: it is carried out by an independent practitioner in China, separate from Baoputang Clinic.

Do I need to be in the UK or China?

Neither. It's all remote: you fill in your intake online from anywhere, and your plan comes back to you digitally.

Which photos do you ask for, and why?

Nine in all: your tongue, face, palms, backs of the hands, nails and both ears. In Traditional Chinese Medicine these are the clearest windows into how your body's running: warmth, damp, circulation. Taking them on your phone in natural light is enough, and it lets the physician read your whole picture far more accurately.

What's the difference between the £79 report and the £850 reading?

Two different needs, read by two different people. The £79 TCM Wellness Report is for changing how you live day to day: a senior TCM physician at Baoputang Clinic reads all the information and photographs you send and writes back what they see, how your body has been running, and the everyday changes that shift it. The £850 Observation Reading looks deeper at your whole picture. There is an option to see the practitioner in person. It is a reading by one independent practitioner, working from observation and a full history: where she thinks it has come from, what to be careful of, what she would change first, and whether some of her recommendations are best done in person. Most people who come for it are living with pain; others feel unwell when their tests say they are fine, or have a diagnosis and want their whole picture read alongside their medical care. She works independently, separate from Baoputang Clinic. If you are unsure, ask us and we will tell you which one fits.

What do I do with the Observation Reading afterwards?

It sets out what she sees, what in your daily life she thinks has shaped it, what to stop, what to do more of, and what she would change first. Some of it you can start on at home. Some of it, she may tell you, is work that can only be done in person, at her practice in China: that is what the sessions in China are for, and the reading tells you whether she thinks they would be worth making. Whether to go is your decision, made after you have read it.

Do I speak to the practitioner?

If you take the live reading, yes. It is by video, in Chinese with an interpreter present throughout, and usually takes 10 to 15 minutes including your questions. If you take the written reading, no. Meeting her in person is a separate thing: the sessions in China.

Can I have the reading in Chinese?

The written version is supplied in English, with the option to have it in the original Chinese as well.

How and when do I get my plan?

Once your intake is reviewed (usually within five working days), your plan is delivered digitally and we'll set you up with a private channel, typically a WhatsApp thread or group, where you can read it and ask follow-up questions.

How does payment work?

Securely online via Stripe: card or the usual digital wallets. Both readings are one-off payments, made upfront. There is nothing recurring, and no subscription to cancel.

Is Traditional Chinese Medicine safe alongside my normal healthcare?

The guidance we give is about food and lifestyle, designed to sit alongside conventional care, not replace it. Anything to do with medication stays between you and your GP. Do tell us about any conditions you have, so the physician can take them into account when writing your food and lifestyle advice.

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