The terms behind both readings, in plain English. We set the key points out again at checkout and ask you to confirm them.
Paid in full online before your report is written. Your report is written for you personally, so at checkout we ask you to confirm you would like us to start straight away. This is a non-refundable service once the physician has started work on your report. The only exception is if we are unable to deliver your report for reasons on our side, in which case we refund you in full.
If you cancel within 14 days of paying, we deduct the cost of the work already done and refund any remainder, as the law requires. Once the report has been delivered, the 14-day cancellation right ends. If the report does not match what you told us, tell us where, and a second TCM physician licensed in China will review and rewrite it. Your statutory rights are not affected.
The fee is £850, paid in full before the reading begins. Your reading is prepared for you personally, so at checkout we ask you to confirm you would like us to start straight away. This is a non-refundable service once work on your reading has started. The only exception is if we are unable to deliver your reading for reasons on our side, in which case we refund you in full.
If you go on to be seen in person, the £850 is deducted in full from the cost of that work. Your statutory rights are not affected.
You are paying for one practitioner's examination and her written account of it. No health outcome is promised, by us or by her. Nothing on this site is a promise that pain, or anything else, will improve, and no result is guaranteed by taking a reading or by being seen in person afterwards. If sessions in person are indicated, the report sets out her estimate of how many days and what they would cost; it does not say what they will achieve, and neither do we.
A professional interpreter is provided for every session with the practitioner and, during the day, outside sessions as well, weekends included. The hours are agreed with you before you travel. You do not have to use them: if you would rather manage on your own at any point, just say so. The interpreter is not available in the evening or overnight.
Photographs of your face and details of your health are sensitive personal data under UK law. They are used only to produce your reading or report, shared only with the person who writes it, and never published, used in marketing or shown as an example, including with faces obscured.
Your intake and photographs are collected through our form provider and stored on its servers in the United States. To be read, they have to reach the practitioner or TCM physician in China. They are sent as a link that we withdraw afterwards rather than as an attachment, so the copy they work from does not sit in anyone's inbox. You are asked to agree to that transfer separately before you start, because China is not covered by a UK adequacy decision and your rights over the data are harder to enforce there than they are here.
We keep your intake, your photographs and your reading or report for three years, so that a later one can be compared against your own history rather than started from nothing, and so that we can answer any question about something you have paid for. You can ask us to delete them sooner at any time, and we confirm in writing once it is done. Records of your payment are kept for six years, because tax law requires it.
If you join our mailing list, your name and email address stay on it until you unsubscribe. That is separate from all of this and never includes anything about your health.
Ask us anything about payment, cancellation or your data, and a real person will answer.
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